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user_jzg9q1
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Monday, December 9th, 2024 2:38 AM

Activate coax port by myself

I just moved to my 1st apartment and subscribed to Xfinity for Wi-Fi. I rented their modem and picked it up yesterday, and tried following their activation process through the app. The modem seems to be fine (white blinking indicator, can even see the Wi-Fi network), but I've tried a dozen times and it still doesn't work.

I tried called customer service and they checked and told me that my coaxial connection seems to be inactive, so they can send a technician to check. However, I cannot afford a tech visit ($100), so I was wondering if I could activate the coax port by myself.

Else, I may have to consider cancelling Xfinity and switching to another provider.

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4 days ago

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XfinityRichard

Official Employee

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1.4K Messages

4 days ago

Hi there, @user_jzg9q1 Oh no I'm so sorry for the trouble you are having trying to activate your Internet service. Since it's been a few days since you last posted, are you still needing assistance. If so please don't hesitate to reach back out so that I can get you taken care of!-Richard

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user_jzg9q1

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Hello Richard, thanks for replying. I'm still trying to activate it, I've reviewed and it seems that the coax port is disconnected for my apartment, so a technician visit is required.

Since I can't afford the technician visit, I'll probably be considering on cancelling the service (I originally enrolled to Xfinity since it was the most affordable option)

(edited)

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4 days ago

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XfinityRaf

Official Employee

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633 Messages

Thanks for those additional details. If you could please send our team a direct message with your full name and full address, we can look to see what options are available.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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EG

Expert

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107.5K Messages

4 days ago

@user_jzg9q1 

If you are in a multiple dwelling type of building, you could try to get the owner / management company's maintenance person / people to connect the other end of the line to the Comcast feed for you. Good luck !

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