Visitor
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5 Messages
Activate and configure XFi router/bridge/modem from browser connection
Hello.
I am not so interested in using the XFinity app to activate and configure my router/bridge/modem. I would like to connect to it directly from my computer with an ethernet cable via its IP address and configure it that way by talking to the firmware directly. In the manner that was common for connecting to network hardware in the past.
How do I do this?
Accepted Solution
flaboy
Contributor
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153 Messages
3 years ago
Depending upon how the Xfinity network is set up where you live, you'll probably have a similar experience like I had two months ago when I upgraded my Xfinity gateway and had to activate. After the modem boots up, check available networks and look for the printed credential SSID and click on it. You'll then be prompted to put in the printed password. Now comes the fun.
Your browser may open immediately or you may have to open it. The only thing you see is a notice to download the Xfinity app in order for you to name your network and put in your own password and finish activation. Going to 10.0.0.1 will not work. I had to call Comcast and dance around the phone tree, pressing all sorts of buttons until the darn thing got confused and put me through to a CSR. By the way, I was using an ethernet connection (my desktop). I added my wireless devices after I finished with the call with Comcast.
I explained to the CSR that I don't have a smartphone and need to activate a new modem. The CSR got into my account, asked me what name I wanted for the network and the password I wanted to use. The entire process took a couple of minutes. Take note that with the demise of the xFi website, there are only a very few settings that you can make by way of your online account. Also, depending upon your location, a lot of settings in 10.0.0.1 are grayed out and cannot be changed by the user. You've got to call Comcast to do it. This is, of course, if you don't have the app.
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DreamSayerZ
Problem Solver
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728 Messages
3 years ago
@sgolux Xfinity recently discontinued the ability to configure the router using a browser. You must use the app now. They have been sending out emails warning about this for months now.
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flaboy
Contributor
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153 Messages
3 years ago
@DreamSayerZ Sorry, but I know nothing about the app. I don't have a smartphone so I can't use it. Bridge mode setting does show up in 10.0.0.1 which can be accessed after the network is activated. Whether the user can put the modem in bridge mode, or, whether a call to Comcast is needed I can't tell as I don't use it. You are correct. They are tightening down what the user can do. I don't have my network split. If I want to separate the 2.4GHz and 5GHz (add the 6GHz band for the new XB8), I have to call Comcast and have them do it. I did upgrade to the XB8 and that behaves differently from XB7, at least with my city's Comcast infrastructure. Quick example as not to get off topic -- my gig speed works great but speed tests have become wonky. All of the usual, popular ones show roughly 940Mbps via ethernet and that's correct. However, WiFi results immediately hit upper 900s and then drop down to anywhere between 500 and 850Mbps. The only speed test I've found that's accurate, in my case, is speedsmart.net. A techie friend thinks it has something to do with the XB8 because it's a common issue where I am. With speedsmart.net, the WiFi speeds are where they should be with WiFi 6 (ax) devices -- upper 900s to 1.2 gig.
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flaboy
Contributor
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153 Messages
3 years ago
@sgolux I'm not in bridge mode and I don't have Comcast's phone service, there is no battery backup in my gateway. If I had the Comcast voice service, the battery only keeps the voice service going in the event of a power failure and that's only if the network itself is still up and running. When I get power outages, all of my services are down. I have one friend who has Comcast voice service and has the battery backup in his gateway (I don't know which one). If there's a power failure, his phone still works but no TV and no internet, The battery is only for the phone service (again only if the network is still up and running).
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