Visitor

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1 Message

Saturday, July 19th, 2025

Acess not authorized

I am trying to activate my wifi but when I sign into the app it says access not authorized. I don't know how to fix this issue to get the wifi activated.

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Expert

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112.8K Messages

1 month ago

Try calling 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.

Official Employee

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2.4K Messages

1 month ago

 

user_h2zy9u Hello! Thank you for reaching out. We just wanted to check in and see if you were still having issues activating your services. If you are, please let us know. We'll be happy to help! 

 

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