Kenney1's profile

New Poster

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2 Messages

Mon, Aug 24, 2020 10:00 AM

Acer laptop won't connect wirelessly

The only device in our home that won't connect to the wifi wirelessly is my son's Acer laptop.  We have tried updating drivers, and it works if connected directly via ethernet.  Xfinity says to call Acer, Acer says to call manufacturer of modem (Technicolor?)  I've spent HOURS trying to figure this out.  I saw others have posted a similar problem but no clear answer was posted other than what we have already tried - please HELP!

 

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

9 m ago

Try splitting your nwiteless networks
EG

Expert

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86.6K Messages

9 m ago

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

 

And give them two different broadcast names / SSID's.

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New Poster

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2 Messages

9 m ago

I don't know how to do that? split it?

Frequent Visitor

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12 Messages

8 m ago

Make sure both bands are broadcasting.

EG

Expert

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86.6K Messages

8 m ago

Doesn't my link allude to that ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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