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Monday, June 22nd, 2026 12:28 PM

Account Error Codes

I am trying to sign up for an Internet plan. Whenever I select "Account and Identity" or "Upgrade your plan", I get an error code saying "Something unexpected happened". Can you help me fix this?

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Expert

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118.6K Messages

1 minute ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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