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Account Closed in Error – Need Service Restored + Move Scheduled for 9/3
Hi,
I scheduled a move/transfer of service to a new address effective September 3, but my account was closed instead of transferred. I need this corrected as follows:
- Restore active service at my current address immediately, under my existing plan (same plan/package I had prior to the account being closed).
- Keep that move request on file so the same plan transfers to my new address on September 3, as originally scheduled.
- Confirm no early termination or reconnection fees apply, since this was Xfinity's error, not a cancellation I requested.
Please advise on timeline for restoration and confirm the September 3 transfer is still in place.


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