Visitor

 • 

1 Message

Wednesday, August 12th, 2026 10:25 AM

Account Closed in Error – Need Service Restored + Move Scheduled for 9/3

Hi,

I scheduled a move/transfer of service to a new address effective September 3, but my account was closed instead of transferred. I need this corrected as follows:

- Restore active service at my current address immediately, under my existing plan (same plan/package I had prior to the account being closed).

- Keep that move request on file so the same plan transfers to my new address on September 3, as originally scheduled.

- Confirm no early termination or reconnection fees apply, since this was Xfinity's error, not a cancellation I requested.

Please advise on timeline for restoration and confirm the September 3 transfer is still in place. 

Oldest First
Selected Oldest First
No Responses!
forum icon

New to the Community?

Start Here