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user_a9n90h
1st Topic

Visitor

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1 Message

Wednesday, June 4th, 2025 2:15 AM

Accidentally pressed button and now I can’t get back online. I may have accidentally did a factory reset.

Accidentally pressed button and now I can’t get back online. I may have accidentally did a factory reset.

Question

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Updated 

23 days ago

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EG

Expert

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111.3K Messages

25 days ago

Is this a Comcast-rented gateway / router device. Which button ? The recessed reset button on the rear ? The WPS pushbutton ? Was it a quick press or held in for a bit ?

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XfinityDilary

Official Employee

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2.3K Messages

23 days ago

 

user_a9n90h Thanks for posting on our community forums for assistance. I'm sorry to hear about your connection. Are you still experiencing issues? You can try changing your network name and password on our Xfinity App. For more information, you can visit us HERE. 

 

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