U

Visitor

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1 Message

Friday, September 27th, 2024 7:58 AM

Accessing 2.4 ghz on dual band router

I'm trying to set up smart bulbs for my aunt. She has a dual band router from Xfinity. I assume one of the bands is 2.4 GHz. The bulbs must be set up using 2.4 GHz. The network we have credentials for is the 5.0. How do I gain access to the 2.4 network? 

Thank you

Official Employee

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2.7K Messages

1 month ago

@user_5ab28d Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Your Aunt is lucky to have you to help her out getting smart bulbs set up! Our gateways typically have band steering enabled, meaning that the 5.0 and 2.4 Ghz have the same name and password. This allows devices to connect to the strongest signal. When you are trying to set up the smart bulb, are you able to see the Wi-Fi name and network?

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