tpm-2Go's profile

Regular Visitor

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2 Messages

Fri, Nov 27, 2020 3:00 PM

Access to LAN Ethernet Port

Sorry if this is a dumb question, but how do I access the device connected to an ethernet port?  I have an xFi gateway 3rd generation and am connecting a WD Mybook drive.  I can see the port is active, and that's great, but how do I get to it? 

 

New to xfinity from really bad att.   Appreciate any help.  Thanks.

Responses

BruceW

Gold Problem Solver

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22.4K Messages

7 m ago

Visit https://support-en.wd.com/app/products/product-detail/p/118, click your drive model, click the User Manual link, and follow the setup instructions.

 

Regular Visitor

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2 Messages

7 m ago

Thanks Bruce.  The WD software isn't able to locate the device on the home network - times out looking for an IP.  Have similar challenge trying to connect a Treager grill - times out waiting for an IP. 

Would assigning a static IP to the LAN Ethernet port work?  I'm not seeing where to try that?  

 

I'm a real network -pre-novice, obviously.

 

BruceW

Gold Problem Solver

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22.4K Messages

7 m ago


@tpm-2Go wrote: ... Would assigning a static IP to the LAN Ethernet port work?  I'm not seeing where to try that? ...

No idea. Have you tried WD tech support or a WD help forum?

 

strega7

Regular Contributor

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393 Messages

7 m ago

I set static IP addresses on the device itself.  Usually there is a UI right on the device, though sometimes you can do it through a webserver on the device.  (Assuming you can find the device in the first place. You might find it by looking at your router's list of attached devices or DHCP table – I don't have Xfinity hardware so I can't tell you details about your router.)

 

You can also get the same effect by doing a DHCP reservation and this doesn’t require doing something on the device itself.

 

By the way, if your device(s) previously had static IPs on your previous service, and you changed routers, then they could be inaccessible due to being in a completely different network.  Ie: device might be in 192.168.x.x, while your new router's network might be 10.x.x.x

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