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user_c21736
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17 Messages

Saturday, April 23rd, 2022 5:16 PM

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Access Denied You don't have permission to access

I have a connection problem again in two months.

Here is an example of Access Denied.  There are more sites I cannot access since yesterday.

Why does Xfinity cannot fix this problem?  Probably there is no way for me to fix this problem like before.  Just wait something happen.

I may ask for the replacement of a leased modem.

Access Denied

You don't have permission to access "http://www.kroger.com/pr/pickup-delivery-savings-4?" on this server.

Reference #18.ddfda17.1650734083.86b3ffff

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3 years ago

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BruceW

Gold Problem Solver

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26.1K Messages

3 years ago

... Why does Xfinity cannot fix this problem? ...

"Access Denied / You don't have permission" messages are issued by the destination site or its webhost, not by Comcast. It's likely the site is blocking your public Comcast IP. You can look up your IP at https://www.google.com/search?q=my+IP You'll probably need to ask the sites' admins for help with this.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here..." I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your Reply.

(edited)

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CCMiguel

Gold Problem Solver

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358 Messages

3 years ago

Hi! Thank you for sending in your concerns to us about not being able to access certain sites and we know how concerning this is for you. There are many factors as to why this happening to you I know this can be very frustrating for you but no worries I can help you and I can help get this figured out. Do you mind telling me what browser you are using to access these sites?

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user_c21736

Visitor

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17 Messages

@XfinityMiguel​ Thank you for contacting me on this matter.  I am using Edge, Firefox, and Chrome.  They all have the same problem.  

3 years ago

0

CCMiguel

Gold Problem Solver

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358 Messages

Ok, thank you for the additional details. Does the pop up blocker come up when trying to go to a site at the top of the page with a lock symbol?

I no longer actively support the Xfinity Forum or work for Comcast. 

3 years ago

0

user_c21736

Visitor

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17 Messages

No it does not.  The pop up blocker does not come up.

3 years ago

0

XfinityWilliam

Official Employee

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1K Messages

Thanks for letting us know @user_c21736. Please manually unplug your internet modem and plug it back in. Sometimes an update could be preventing internet traffic to go through.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_c21736

Visitor

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17 Messages

Good morning. I turned off the modem and on this morning.  But still it says the same message. Access denied. 

3 years ago

0

BruceW

Gold Problem Solver

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26.1K Messages

3 years ago

... You don't have permission to access "http://www.kroger.com/pr/pickup-delivery-savings-4?" on this server. ...

"www.kroger.com" is located on Akamai's network. See https://community.akamai.com/customers/s/article/Why-is-Akamai-blocking-me?language=en_US (thanks to @Hemingray42 for finding that page).

"Access Denied / You don't have permission" messages are issued by the destination site, not by Comcast, so Comcast can't help you. A person or a program using your Internet service is doing something Kroger's servers don't like. You'll probably need to ask Kroger's web admins for help with this.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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user_c21736

Visitor

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17 Messages

3 years ago

I have submitted the investigation request to the Akamai network.  Thank you.

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CCRobert

Official Employee

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455 Messages

@user_c21736 I appreciate your letting us know. I would like to know how the investigation turns out if possible. That way we can update our knowledgebase for other users. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

BruceW

Gold Problem Solver

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26.1K Messages

3 years ago

I have submitted the investigation request to the Akamai network.

Note that the link I posted says:

Akamai does not block users from accessing our customers’ websites. ... If you are unable to access a web site, this may be the result of a policy configured by the site owner you are attempting to access. To make a change to this policy, the site owner (the Akamai customer) would have to change their policy. Akamai is unable to make this change without the explicit direction of the site owner.

The "site owner" here is Kroger. You really should contact them about this.

(edited)

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user_c21736

Visitor

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17 Messages

3 years ago

Akagami said my ip address is rated as Web scraper.  I have no idea what it is.  I am afraid that my PC has viral infected.

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CCRobert

Official Employee

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455 Messages

@user_c21736 That's very strange. Resetting the modem will give you a new IP Address. You can also go into the command prompt and type ipconfig/release and then ipconfig/renew for the same thing. The web address for Kroger that you provided works on my system. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_c21736

Visitor

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17 Messages

I have checked 6 devices, 2 iphones, 1 ipad, 1 kindle fire, and 2 laptops.  All devices has the same problem.  I think a modem is probably the reason of this problem.

3 years ago

0

XfinityWilliam

Official Employee

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1K Messages

Thanks for letting us know @user_c21736. Please follow this link https://comca.st/3vP9vH4 to send the issue to our security team. They can take a deeper look into this issue and get this corrected for you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_c21736

Visitor

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17 Messages

Thank you.  I have just submit this problem.

3 years ago

0

CCRobert

Official Employee

 • 

455 Messages

@user_c21736 That's good to hear. I'm glad that the security team is going to look into this for you. Please keep us posted with any updates that you may receive. We like to stay on top of things around here. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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