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user_3u5rsk
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3 Messages

Monday, July 7th, 2025 4:35 PM

A year and a half disaster

All I am going to say is that I have been dealing with this disaster for over a year. What started as a simple issue over a year and a half ago has festered into what is now comparable to a nuclear disaster in my opinion because of the because of the horrible level of what Xfinity calls Customer Service

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user_3u5rsk

Visitor

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3 Messages

17 hours ago

Does anyone know how or a way I can get through to someone in the USA to help resolve my simple issue with my home internet? 

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EG

Expert

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111.5K Messages

17 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAlfonso

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1.8K Messages

17 hours ago

Hello user_3u5rsk, thank you so much for taking the time and reaching out here on our Xfinity Forums.  You've mentioned the source of your concerns is the home internet, Can you provide some general context for what's going on? 

 

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user_3u5rsk

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3 Messages

I have had spotty internet in my home up stairs since I moved into my current home. I have the highest package as far as speed goes and I also have a storm ready router to help extend my WiFi. But up stairs I don’t get that great of signal and my house is barely 1150 sq ft

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5 hours ago

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XfinityVianney

Official Employee

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2.3K Messages

 

user_3u5rsk, I'm sorry to hear about the network trouble, but we can absolutely do our best to help. I see we've been out to address this before, but we didn't find any major issues. When looking at the current network levels at home, I see that everything looks clear on our end. Do you have any performance issues downstairs too, or is it mainly upstairs? 

 

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5 hours ago

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