Visitor
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1 Message
A unknown device is connected to my Wi-Fi
A ASUS Zenfone live is connected to my Wi-Fi and i don't know how. I've reset my password and Wi-Fi name and it connected back again. I can only pause it but i want it off my network because i don't know who's phone or device it is. Any help on how to get it off or figure out who it is ?
XfinityRay
Official Employee
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3.8K Messages
1 day ago
Hi there, @Mysteriousfigg007! Thanks for taking the time out of your day to reach out. You did the right thing by resetting the password and pausing the device. The first thing that comes to mind in this situation is a failed point of entry (POE) filter. That separates connections between neighbors when they are using some of the same wiring going to the street. We would have a technician out to fix that. Do you live in an apartment, townhouse, or duplex where you share a wall with a neighbor?
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user_lotg3w
Visitor
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1 Message
3 hours ago
I had the same exact problem. 2 days ago a new device named Asus Zenfone Live running android Oreo showed up on the xfinity app. I paused the device but I want it off my network as well.
What is this device and how come multiple people around the same time saw the zenfone live appear on xfinity app?
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