Visitor
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1 Message
A unknown device is connected to my Wi-Fi
A ASUS Zenfone live is connected to my Wi-Fi and i don't know how. I've reset my password and Wi-Fi name and it connected back again. I can only pause it but i want it off my network because i don't know who's phone or device it is. Any help on how to get it off or figure out who it is ?
XfinityRay
Official Employee
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3.8K Messages
2 hours ago
Hi there, @Mysteriousfigg007! Thanks for taking the time out of your day to reach out. You did the right thing by resetting the password and pausing the device. The first thing that comes to mind in this situation is a failed point of entry (POE) filter. That separates connections between neighbors when they are using some of the same wiring going to the street. We would have a technician out to fix that. Do you live in an apartment, townhouse, or duplex where you share a wall with a neighbor?
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