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Friday, December 5th, 2025 2:02 AM

A Plea For Help - Constant disconnects/disruptions - 72001011-DHCPv6 - Missing Required Option 24 and others

Hi All,

I have struggled with Xfinity Customer Service countless times in the past three weeks to try and get this resolved. My event log is full of errors with these two repeating nonsmargin: 0;">

DHCPv6[7617]: 72001011-DHCPv6 - Missing Required Option 82 2025/12/4 19:37:19 Critical
DHCPv6[7617]: 72001011-DHCPv6 - Missing Required Option 82 2025/12/4 19:13:49 Critical

I have nonstop disconnects and it's becoming an issue with my workload. Currently using an Xfinity modem, endless resets and provisioning. Can't get them to send a tech out. I'm desperate!

Best,

M

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