Skip to main content

    Support

    Offers

U
user_xjan9i
1st Topic
1st Reply

Visitor

 • 

13 Messages

Monday, June 2nd, 2025 5:07 PM

A now internet gateway in bridge mode should have wifi off, but still has 5 hidden wifi networks.

In bridge mode the gateway function as just a modem and even tells you wifi will be switched off. The user connectable wifi is indeed switched off, but 5 hidden wifi networks remain, visible in a wifi scanner. Why are they there at all? And why are they not switched off even in bridge mode?

Question

 • 

Updated 

2 days ago

22

5

0

NoNoBadPuppy

Problem Solver

 • 

612 Messages

3 days ago

If your gateway is in bridge mode, the wifi radios are turned off.  The "hidden" networks you see are not coming from your gateway if in bridge mode. Unplug your gateway and router, and see if the networks are still there.  If not, turn on the gateway, let it boot up completely, and check for the networks.  If they are not there, turn on your router, and check again.  

0

0

EG

Expert

 • 

110.8K Messages

3 days ago

@user_xjan9i 

There are two hidden WiFi networks / access points (2.4 and 5.0) that are used for interfacing with Comcast's Home Security Systems. AFAIK, these aren't and can't be disabled even when the gateway device is placed into bridge mode. Seen many posts here in the past indicating so. The other three networks I can't speak for authoritatively.

0

0

user_xjan9i

Visitor

 • 

13 Messages

3 days ago

Can someone from xfinity explain why the wifi radios are still on in bridge mode? Why there are 5 hidden networks? What/whom is this for? Certainly not the customer, who is explicitly trying to use their own wifi router.

0

0

NoNoBadPuppy

Problem Solver

 • 

612 Messages

2 days ago

Did you try as I suggested and turn off your modem and router and see if the 5 signals go away?  It is an easy test. 

2

0

user_xjan9i

Visitor

 • 

13 Messages

> If your gateway is in bridge mode, the wifi radios are turned off.

Go away, clown.

Like

Reply

2 days ago

0

XfinityThomasC

Official Employee

 • 

2.6K Messages

@user_xjan9i Bridge Mode is a feature on the Xfinity Wireless Gateway that disables its routing capabilities while keeping the modem functions active. This allows users to connect their own router to the gateway. Enabling Bridge Mode doesn't disable the Xfinity Wi-Fi Home Hotspot feature (available on some gateways). When a modem is in bridge mode, the Static IP routing, LAN DHCP and other settings are disabled. If your modem is still routing traffic it may not be in Bridge mode and in need of troubleshooting. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

user_xjan9i

Visitor

 • 

13 Messages

2 days ago

> Enabling Bridge Mode doesn't disable the Xfinity Wi-Fi Home Hotspot feature (available on some gateways)

It does disable the normal non-hidden wifi networks as it says and as it should, because in bridge mode you're using your own wifi router.

What is the "Xfinity Wi-Fi Home Hotspot feature"? I don't want it. I am trying to use my own wifi router and don't want any wifi from the gateway in bridge mode.

5

0

XfinityThomasB

Official Employee

 • 

2K Messages

user_xjan9i To disable Xfinity WiFi Home Hotspot, you can either use the Xfinity app or visit the Xfinity website. In both cases, you'll navigate to the settings area, find the hotspot feature, and toggle it off. 
 
Detailed Steps:
Using the Xfinity App:
  1. Open the Xfinity app and sign in.
  2. Navigate to the WiFi tab, then select WiFi hotspots.
  3. Select "Connect automatically" and then "Auto-connect now".
  4. Follow the on-screen instructions to disable the home hotspot. 
     
Using the Xfinity Website:
  1. Go to customer.xfinity.com.
  2. Sign in to your account using your Xfinity ID and password.
  3. Click "Turn Off" to disable your public hotspot.
  4. Confirm your selection.
  5. You'll see a confirmation message. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

user_xjan9i

Visitor

 • 

13 Messages

This is now internet as the subject indicates and I have none of this, neither in the app nor the web.

Like

Reply

2 days ago

0

XfinityJoe

Official Employee

 • 

812 Messages

@user_xjan9i NOW service is separate from being an XFINITY customer. While it does use the same physical infrastructure, the billing, troubleshooting, and support are handled exclusively online. We do not have the ability to view, change, update or troubleshoot NOW internet.

For help and support you can check https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

user_xjan9i

Visitor

 • 

13 Messages

Yeah got that, now support is complete garbage. Makes sense, $45/month is practically free, can't have real support with that. 

Like

Reply

2 days ago

0

user_xjan9i

Visitor

 • 

13 Messages

> troubleshooting, and support are handled exclusively online

In case you haven't noticed, we are online now and you aren't handling jack.

What you're actually trying to say is support is handled by a separate group of clueless, worthless, garbage, outsourced agents who make you pine for a decent LLM.

Like

Reply

2 days ago

0

forum icon

New to the Community?

Start Here