A new arris device has connect to your modem.

I keep seeing this as something that has been a several years long issue.

Well I live in a high traffic area downtown...

AND I HAVE NO WAY TO DISCONNECT THIS ILLICIT DEVICE THAT I DID NOT CONNECT TO YOUR EQUIPMENT.

When you force us low-income people to pay 100 a month just for internet service and are unable to properly provide both service

and security, what exactly are you doing again?

Now I get to spend 2 hours calling your company to find a solution because:

1- You've designed your [Edited: "Language"] customer service to specifically never answer a phone call.

2- You've forced everyone to use your [Edited: "Language"] app to manage our equipment where as it was better

when it was via the web browser. Thanks for that by the way, thanks for making it WORSE and CHARGING MORE.

3- When a person finally does answer the phone, it's 80% of the time someone in another country and they have

zero networking experience and spend 90% of the phone call apologizing.

4- Your service is randomly down for "maintenance" without notice, and if you connect to anything else nearby

and do a trace route, you see that everyone in your area is using comcast routers; (cell services and other providers) so you bring it

down for residents but it's mysteriously up for everyone else.

5- Back in the 90s when we started building all of these things, WE MADE THEM REDUNDANT; that means you could

take down a server stack of routers but have a live set up and running SO PEOPLE DON'T EXPERIENCE DOWNTIME.

At the prices you charge how do you fail to do this!?

SHAME on you Comcast.

SHAME.