Zsyzygy's profile

Visitor

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4 Messages

Tue, Mar 30, 2021 3:42 AM

A new ARRIS device connected to my wifi yesterday

I noticed when I checked my wifi network on my.Xfinity.com this evening the following "Notification" under the heading YESTERDAY:

"New Device Connected7:21pm

A device called ARRIS AX061AEI just connected to your home network for the first time."

I have no idea what this device is.  Is this a Comcast action or an intruder?

Responses

EG

Expert

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87.1K Messages

3 m ago

AFAIK, that's an Arris X1 / Xi6-A wireless cable T.V. box. Do you have one at your premises ?

Visitor

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4 Messages

3 m ago

No, I have only a Comcast-provided XG2v2-P.  I tried to respond to your post, EG, but found that it did not post.  I'm sending this to confirm that we have a back and forth established.  Thank you.

andyross

Silver Problem Solver

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6.9K Messages

3 m ago

Possibly a neighbor's box found yours first and is connecting to it. Not sure if an Xi box must connect to your own gateway or not to work properly and get the correct channels.

Visitor

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4 Messages

3 m ago

Thanks for the suggestion.  Were a neighbor's Xi box to try to connect to my network, it seems it would need the wifi password(s) to be successful as both the 2.4 and 5.0 GHz radios are password protected. Perhaps I am misunderstanding how devices can join.

andyross

Silver Problem Solver

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6.9K Messages

3 m ago

If you have a Comcast gateway, they have special SSID's used for Xi cable boxes and devices like security system sensors. They are separate from your home network.

Visitor

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4 Messages

3 m ago

Very interesting!  The device info on the Xi showed a subnet IP assignment of 10.0.0.254, which I would assume to be outside the dynamic assignment range (highest being 10.0.0.253) and a host name/MAC identical to the MAC's of the 2.4 and 5 Ghz radios in my Comcast provided modem/router, but with the last digit on the right elevated from 3 and 4, to 7.  My response was to "Pause" the interloper "Until I un-Pause".  Are there any other preventative measures a Comcast customer can/should take to be less generous in sharing their bandwidth?  Thanks again for your insights!

Visitor

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1 Message

Yeah so this just happened to me..I troubleshoot my xfinity modem and it said ARRIS arris device connected to my wifi. I live in an apartment so somebody is stealing my internet?

Official Employee

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158 Messages

Hello, @user_7945b9. It's important to ensure your network is secure. I'd love to look into the connected devices with you further to help ensure no one is accessing your network without consent. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

EG

Expert

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87.1K Messages

@ComcastStephani 

What about the original poster ?

Visitor

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2 Messages

@Zsyzygy the same thing just happened to me today. I know my network is password protected and secure too so I’m unsure how a random Arris device would just connect. 

Visitor

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2 Messages

1 m ago

The exact same thing just happened to me. What is this? My network is secure and password protected. 

Visitor

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2 Messages

Same here, just happened (I paused them) no other option

Visitor

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2 Messages

1 m ago

Exact same thing just happened to me too!

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