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Erchant115781
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Tuesday, April 21st, 2020 5:00 PM

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95 Mbps Download on a 600 Mbps Plan help!!!

Event Log

The table below contains the log of events that the SB8200 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.

Date Time Event ID Event Level Description
04/19/2020 14:30 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=2c:95:69:5c:b2:bd;CMTS-MAC=0c:11:67:02:7c:ee;CM-QOS=1.1;CM-VER=3.1;"
04/19/2020 14:18 2436694061 5 "Dynamic Range Window violation"
04/19/2020 14:18 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=2c:95:69:5c:b2:bd;CMTS-MAC=0c:11:67:02:7c:ee;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 2436694066 6 "Honoring MDD; IP provisioning mode = IPv6"
01/01/1970 00:00 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:5c:b2:bd;CMTS-MAC=0c:11:67:02:7c:ee;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:5c:b2:bd;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
04/19/2020 14:16 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=2c:95:69:5c:b2:bd;CMTS-MAC=0c:11:67:02:7c:ee;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:5c:b2:bd;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:5c:b2:bd;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:5c:b2:bd;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"

Question

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4 years ago

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Erchant115781

Contributor

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39 Messages

5 years ago

Yessir, I am not sure what to do now I am officially stumped.

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Nerd

Expert

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24.4K Messages

5 years ago

 

I've asked an employee to assist you. You should expect a reply in this thread. 

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Nerd

Expert

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24.4K Messages

5 years ago

@Erchant115781 wrote:
Yessir, I am not sure what to do now I am officially stumped.

We can ask an employee to take a look. Beware though that the queue is backed up, so their response won't be quick. 

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XfinityMichaelC

Administrator

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4.4K Messages

5 years ago

Greetings, @Erchant115781! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are running into with your internet connection, especially during these crazy times. I would like to have a closer look to see what could be causing the issue. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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