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Visitor

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3 Messages

Thursday, September 26th, 2024 12:34 AM

>90% Packet loss on be-309-arsc1.area4.il.chicago.comcast.net

I am noticing consistent packet loss on this external node which is affecting my Xfinity connection. Can someone please investigate?

Target Name: www.google.com
         IP: 172.217.1.100
  Date/Time: 9/25/2024 7:23:30 PM - 9/25/2024 7:33:30 PM

Hop  Sent  PL%    Min      Max     Avg  Host Name / [IP]
  1   239    0   1.66     9.63    3.72  RT-AX1800S-F848.local [192.168.50.1]
  2   239    0  10.49    64.69   16.75  100.92.134.194 [100.92.134.194]
  3   239    0  11.22    40.23   16.51  po-320-339-rur201.wchicago.il.chicago.comcast.net [96.216.25.153]
  4   239    0  10.97    56.62   17.05  po-2-rur202.wchicago.il.chicago.comcast.net [24.153.88.178]
  5   239    0  11.08    35.12   16.33  po-200-xar02.wchicago.il.chicago.comcast.net [24.153.88.94]
  6   239   95  16.02  1694.73  180.95  be-309-arsc1.area4.il.chicago.comcast.net [162.151.45.109]
  7   239    2  15.50  2838.76  166.91  be-501-ar01.area4.il.chicago.comcast.net [96.216.150.114]
  8   239    2  15.28  2786.95  159.49  c-50-171-101-230.unallocated.comcastbusiness.net [50.171.101.230]
  9   239    2  15.64  2908.25  180.77  142.250.210.51 [142.250.210.51]
 10   239    1  15.33  2845.18  200.97  142.251.231.247 [142.251.231.247]
 11   239    0  14.43    45.20   20.21  www.google.com [172.217.1.100]

1 Message

2 months ago

I am also facing problems on area4 and my internet is impacted with some packet loss. 

Tracing route to google.com 
over a maximum of 30 hops:

  1     3 ms     1 ms     1 ms  192.168.2.1
  2    20 ms     *       11 ms  96.120.28.137
  3     9 ms    11 ms    13 ms  po-313-1294-rur202.area4.il.chicago.comcast.net [96.110.167.141]
  4    10 ms     9 ms    10 ms  po-2-rur201.area4.il.chicago.comcast.net [162.151.44.1]
  5    17 ms    11 ms     9 ms  po-200-xar01.area4.il.chicago.comcast.net [24.153.88.109]
  6     *        *        *     Request timed out.
  7     *      247 ms     *     be-501-ar01.area4.il.chicago.comcast.net [96.216.150.114]
  8    11 ms    12 ms    13 ms  c-50-171-101-230.unallocated.comcastbusiness.net [50.171.101.230]
  9    14 ms    16 ms    12 ms  142.250.209.169
 10    17 ms    19 ms    17 ms  209.85.255.173
 11    14 ms    17 ms    12 ms  lga15s49-in-f14.1e100.net [172.217.5.14]

Official Employee

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1.8K Messages

 

user_07rial - Thank you for joining the Xfinity Forums community! We'd appricate the opportunity to help. Can you tell me more about what is happening when this occurs?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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591 Messages

2 months ago

Good evening @user_e672b8. Are you still having issues with packet loss?

Visitor

 • 

3 Messages

The issue seems to have resolved itself. Thank you!

Official Employee

 • 

300 Messages

Great! Glad it all worked out! I hope you have a good weekend! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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