Visitor
•
3 Messages
>90% Packet loss on be-309-arsc1.area4.il.chicago.comcast.net
I am noticing consistent packet loss on this external node which is affecting my Xfinity connection. Can someone please investigate?
Target Name: www.google.com
IP: 172.217.1.100
Date/Time: 9/25/2024 7:23:30 PM - 9/25/2024 7:33:30 PM
Hop Sent PL% Min Max Avg Host Name / [IP]
1 239 0 1.66 9.63 3.72 RT-AX1800S-F848.local [192.168.50.1]
2 239 0 10.49 64.69 16.75 100.92.134.194 [100.92.134.194]
3 239 0 11.22 40.23 16.51 po-320-339-rur201.wchicago.il.chicago.comcast.net [96.216.25.153]
4 239 0 10.97 56.62 17.05 po-2-rur202.wchicago.il.chicago.comcast.net [24.153.88.178]
5 239 0 11.08 35.12 16.33 po-200-xar02.wchicago.il.chicago.comcast.net [24.153.88.94]
6 239 95 16.02 1694.73 180.95 be-309-arsc1.area4.il.chicago.comcast.net [162.151.45.109]
7 239 2 15.50 2838.76 166.91 be-501-ar01.area4.il.chicago.comcast.net [96.216.150.114]
8 239 2 15.28 2786.95 159.49 c-50-171-101-230.unallocated.comcastbusiness.net [50.171.101.230]
9 239 2 15.64 2908.25 180.77 142.250.210.51 [142.250.210.51]
10 239 1 15.33 2845.18 200.97 142.251.231.247 [142.251.231.247]
11 239 0 14.43 45.20 20.21 www.google.com [172.217.1.100]
user_07rial
1 Message
1 month ago
I am also facing problems on area4 and my internet is impacted with some packet loss.
Tracing route to google.com
over a maximum of 30 hops:
1 3 ms 1 ms 1 ms 192.168.2.1
2 20 ms * 11 ms 96.120.28.137
3 9 ms 11 ms 13 ms po-313-1294-rur202.area4.il.chicago.comcast.net [96.110.167.141]
4 10 ms 9 ms 10 ms po-2-rur201.area4.il.chicago.comcast.net [162.151.44.1]
5 17 ms 11 ms 9 ms po-200-xar01.area4.il.chicago.comcast.net [24.153.88.109]
6 * * * Request timed out.
7 * 247 ms * be-501-ar01.area4.il.chicago.comcast.net [96.216.150.114]
8 11 ms 12 ms 13 ms c-50-171-101-230.unallocated.comcastbusiness.net [50.171.101.230]
9 14 ms 16 ms 12 ms 142.250.209.169
10 17 ms 19 ms 17 ms 209.85.255.173
11 14 ms 17 ms 12 ms lga15s49-in-f14.1e100.net [172.217.5.14]
1
0
XfinityRaf
Official Employee
•
564 Messages
1 month ago
Good evening @user_e672b8. Are you still having issues with packet loss?
2
0