Recently upgraded to 800 Mbps plan but not getting close to that per speed test.
Motorola MB8611 DOCSIS 3.1 modem - current connection status below.
TP-Link AC 1750 router (modem indicates gigabit connection - green light)
Wired connection (tried direct to modem - made no difference in speed test results).
Most recent messages from the Event Log below, if that helps (I scrubbed the MACs).
Any suggestions? Thanks!
02:38:29
Wed Nov 23 2022 |
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Notice (6) |
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CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2 3.;CM-MAC=...;CMTS-MAC=...;CM-QOS=1.1;CM-VER=3.1; |
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05:04:38
Wed Nov 23 2022 |
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Notice (6) |
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CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=...;CMTS-MAC=...;CM-QOS=1.1;CM-VER=3.1; |
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05:05:01
Wed Nov 23 2022 |
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Notice (6) |
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CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2 3.;CM-MAC=...;CMTS-MAC=...;CM-QOS=1.1;CM-VER=3.1; |
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09:08:09
Wed Nov 23 2022 |
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Critical (3) |
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Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=...;CMTS-MAC=...;CM-QOS=1.1;CM-VER=3.1; |
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10:50:50
Wed Nov 23 2022 |
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Notice (6) |
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CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=...;CMTS-MAC=...;CM-QOS=1.1;CM-VER=3.1; |
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10:51:26
Wed Nov 23 2022 |
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Notice (6) |
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CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2 3.;CM-MAC=...;CMTS-MAC=...;CM-QOS=1.1;CM-VER=3.1; |
| Startup Sequence |
 |
|
|
|
| Startup Step |
Status |
Comment |
|
| Acquire Downstream Channel |
507000000 Hz |
Locked |
|
| Upstream Connection |
OK |
Operational |
|
| Boot State |
OK |
Operational |
|
| Configuration File |
OK |
|
|
| Security |
Enabled |
BPI+ |
|
|
| Connection Status |
|
|
|
|
| System Up Time |
1 days 18h:23m:19s |
|
|
| Network Access |
Allowed |
|
|
|
| Downstream Bonded Channels |
|
|
|
|
| Channel |
Lock Status |
Modulation |
Channel ID |
Freq. (MHz) |
Pwr (dBmV) |
SNR (dB) |
Corrected |
Uncorrected |
| 1 |
Locked |
QAM256 |
5 |
507.0 |
-0.2 |
41.3 |
0 |
0 |
| 2 |
Locked |
QAM256 |
2 |
483.0 |
-0.3 |
41.3 |
0 |
0 |
| 3 |
Locked |
QAM256 |
3 |
489.0 |
-0.3 |
41.2 |
0 |
0 |
| 4 |
Locked |
QAM256 |
4 |
495.0 |
-0.5 |
41.1 |
0 |
0 |
| 5 |
Locked |
QAM256 |
6 |
513.0 |
-0.2 |
41.2 |
0 |
0 |
| 6 |
Locked |
QAM256 |
7 |
519.0 |
-0.5 |
41.1 |
0 |
0 |
| 7 |
Locked |
QAM256 |
8 |
525.0 |
-0.7 |
40.8 |
0 |
0 |
| 8 |
Locked |
QAM256 |
9 |
531.0 |
-0.6 |
40.9 |
0 |
0 |
| 9 |
Locked |
QAM256 |
10 |
537.0 |
-0.9 |
40.8 |
0 |
0 |
| 10 |
Locked |
QAM256 |
11 |
543.0 |
-1.1 |
40.7 |
0 |
0 |
| 11 |
Locked |
QAM256 |
12 |
549.0 |
-1.5 |
40.6 |
0 |
0 |
| 12 |
Locked |
QAM256 |
13 |
555.0 |
-1.5 |
40.4 |
0 |
0 |
| 13 |
Locked |
QAM256 |
14 |
561.0 |
-1.3 |
40.4 |
0 |
0 |
| 14 |
Locked |
QAM256 |
15 |
567.0 |
-1.3 |
40.3 |
0 |
0 |
| 15 |
Locked |
QAM256 |
16 |
573.0 |
-1.3 |
40.5 |
0 |
0 |
| 16 |
Locked |
QAM256 |
17 |
579.0 |
-1.1 |
40.5 |
0 |
0 |
| 17 |
Locked |
QAM256 |
18 |
585.0 |
-0.9 |
40.5 |
0 |
0 |
| 18 |
Locked |
QAM256 |
19 |
591.0 |
-0.6 |
40.4 |
0 |
0 |
| 19 |
Locked |
QAM256 |
20 |
597.0 |
-0.9 |
40.3 |
0 |
0 |
| 20 |
Locked |
QAM256 |
21 |
603.0 |
-1.7 |
40.1 |
0 |
0 |
| 21 |
Locked |
QAM256 |
22 |
609.0 |
-2.1 |
40.0 |
0 |
0 |
| 22 |
Locked |
QAM256 |
23 |
615.0 |
-1.7 |
40.0 |
0 |
0 |
| 23 |
Locked |
QAM256 |
24 |
621.0 |
-2.2 |
40.0 |
0 |
0 |
| 24 |
Locked |
QAM256 |
25 |
627.0 |
-1.8 |
40.1 |
0 |
0 |
| 25 |
Locked |
QAM256 |
26 |
633.0 |
-2.2 |
39.9 |
0 |
0 |
| 26 |
Locked |
QAM256 |
27 |
639.0 |
-2.2 |
40.1 |
0 |
0 |
| 27 |
Locked |
QAM256 |
28 |
645.0 |
-1.9 |
40.2 |
0 |
0 |
| 28 |
Locked |
QAM256 |
30 |
651.0 |
-2.7 |
40.0 |
0 |
0 |
| 29 |
Locked |
QAM256 |
31 |
657.0 |
-2.4 |
39.9 |
0 |
0 |
| 30 |
Locked |
QAM256 |
32 |
663.0 |
-2.3 |
40.0 |
0 |
0 |
| 31 |
Locked |
QAM256 |
33 |
669.0 |
-2.3 |
39.9 |
0 |
0 |
| 32 |
Locked |
OFDM PLC |
37 |
690.0 |
-2.2 |
39.5 |
-1863621523 |
0 |
|
| Upstream Bonded Channels |
|
|
|
|
| Channel |
Lock Status |
Channel Type |
Channel ID |
Symb. Rate (Ksym/sec) |
Freq. (MHz) |
Pwr (dBmV) |
| 1 |
Locked |
SC-QAM |
1 |
5120 |
35.6 |
40.3 |
| 2 |
Locked |
SC-QAM |
2 |
5120 |
29.2 |
40.0 |
| 3 |
Locked |
SC-QAM |
3 |
5120 |
22.8 |
39.8 |
| 4 |
Locked |
SC-QAM |
4 |
5120 |
16.4 |
39.5 |
| 5 |
Locked |
SC-QAM |
5 |
1280 |
39.6 |
41.0 |
|
No Responses!