7 outages in 4.5 months — request for service credit and reliability response

Hello,
I’m writing to request a service credit and a substantive response to a worsening pattern of reliability issues at my Xfinity service address in the Magnolia neighborhood of Seattle, WA.

Over the past 4.5 months, I’ve received the following outage notifications directly from Xfinity for my address:
 1. Dec 7, 2025 — Service interruption, ~12 hours (8:06 AM to 8:05 PM Pacific)
 2. Dec 8, 2025 — Service interruption, ~1 hour 19 minutes (8:13 AM to 9:32 AM Pacific)
 3. Feb 3, 2026 — “Urgent network performance issue” repair, ~2 hours (11:04 AM onward), with a follow-up repair window noted for Feb 4
 4. Mar 19, 2026 — “Network performance issue” repair, ~2 hours estimated (3:17 PM onward, ETA 5:20 PM)
 5. Apr 11, 2026 — “Urgent network performance issue” repair, ~4 hours 10 minutes (9:52 AM to 2:02 PM Pacific)
 6. Apr 18, 2026 (morning) — Service interruption, ~37 minutes (9:30 AM to 10:07 AM Pacific)
 7. Apr 18, 2026 (afternoon) — Service interruption, ~3 hours 42 minutes (2:13 PM to 5:55 PM Pacific)
Total: approximately 25.5 hours of downtime across 7 outages, with two separate outages on the same day (Apr 18, 2026). I work fully remote as a software engineer and this has repeatedly disrupted my work.
The pattern is notable: three separate “network performance issue” repairs in Feb, Mar, and Apr, plus two outages in a single day on Apr 18. This strongly suggests an unresolved infrastructure issue at or serving my address, not isolated incidents. For context, I also have SMS records of additional outages throughout 2025, but I’ve limited this request to the last 4.5 months.
Requests:
 1. A pro-rated service credit covering the ~25.5 hours of documented outages.
 2. An explanation of the three “network performance issue” repairs in Feb, Mar, and Apr — are these related? Is there a known infrastructure problem serving my address?
 3. A plan of action for improving reliability at my address, including any scheduled plant work or node upgrades.
 4. A review of my current plan and pricing given the reliability track record.
 5. A reference ticket number so I can follow up.
I’m happy to provide my account details via direct message once an Official Employee responds. I’ve been a long-time Xfinity customer and would prefer to continue the service if the reliability can be meaningfully addressed.
Thanks,
Gopal S