6 YEAR MESS 3 techs Fell Thru

Hey everyone,

I'm honestly exhausted and done with this whole situation. I've been dealing with Xfinity for SIX YEARS with internet problems, and I just figured out what's been going on this whole time.

So here's what happened - I've had terrible internet forever. Random password changes, garbage connection, felt like someone else was on my line. I'm a single mom with two kids and I'm in the address confidentiality program for safety reasons, so reliable internet isn't just convenient - it's actually important for us.

Today was supposed to be THE day they finally fixed everything. Scheduled appointment 12-3pm, cleared my whole day, had to arrange stuff for my kids and animals. Nobody showed up. Not one person. I sat there ALL DAY while my customer service rep promised TWO technicians and a supervisor. She even said she was a single mom too and totally understood.

But here's the kicker - last week when I called to set up a new router, they talked me into upgrading from my $15 Internet Essentials plan to an $80 plan. As a disabled single mom, that tripled my bill overnight. So now I'm paying way more and STILL can't get the help I need.

While I was sitting there fuming today, I found a forum post from another woman with the same exact problems. Turns out when they installed my internet SIX YEARS AGO, some lazy tech just slapped a splitter on instead of running a proper line. That's why my internet has been trash this whole time and why I keep having crossed-line issues.

The other woman got a $100 credit when they fixed her setup. Meanwhile, I've been dealing with this affecting my kids' school, missing important calls, and just constantly stressing about whether my internet will work when I need it most.

I'm beyond frustrated. It's one thing to have problems, but to upsell a disabled person struggling financially, then make promises you don't keep? To find out this could've been fixed properly from day one if someone had just done their job right?

If you're having similar issues - password changes, spotty internet, feeling like your lines are crossed - ask them to check if you have a dedicated line or just a splitter. And watch out for those upsell tactics, especially if you're on a low-income plan.

I'm about to message one of the official Xfinity people here because I'm DONE with regular customer service. This has affected my family's safety and my kids' education for way too long.

Anyone else deal with this kind of runaround? How did you finally get them to take you seriously?