6 minutes to load Xfinity Gateway Portal (10.0.0.1)?

We very much appreciate you taking the time to provide us with your feedback. Good or bad, it's vital to us in order to help us improve not only our products and services but the customer experience as well. I have marked this communication for review.

We are happy to try some troubleshooting for the speed issue if you like?

@XfinityTravis​ thanks for the reply. Yes, I would appreciate your help with fixing this because this issue started happening recently. 

Just to clarify, the issue you are having is not with the speed, it is specifically when trying to sign into the gateway admin portal for the device, is that correct or are you also having speed issues? 

@XfinityEdgardo​ That is correct. Although I was experiencing (upload) speed issues about a month or two ago, that has since been resolved. Now the issue is specifically with just trying to access the gateway at the IP 10.0.0.1 as shown in the screenshots I've provided. As indicated, it's taking exactly 6 to 6.1 minutes just to load the admin. It's very consistent, which is a clear indication that there's a configuration or something specifically programmed/provisioned to cause this. This issue isn't intermittent and doesn't happen at random (delay) times. It's consistently at 6 to 6.1 minutes.

Thank you very much for the information. Have you attempted to clear any cache and cookies as it does work similarly to a website, however, it is connecting to the gateway itself. I have a gateway in my home and it took about 3 minutes for the page to load, however, after trying different browsers and clearing cache and cookies, they all have very different times to load the page itself. 

Can you please attempt using a different browser, and/or clearing cache and cookies from the browser? 

I'd like to get a look at the signals levels and such on our end. In order to do that I'll need to be able to pull up your account. Please send us a DM to Xfinity Support so we can better assist you. 

Hello! Thomas here, I work the late shift and going to push the ticket to our advanced tech team. From what I am seeing I expect that the resolution for this would be for us to facilitate the swap of the device, I just want to make sure that we can establish a strong confidence in the process so you are able to have an idea of the direction this would be heading. 

So what are the next steps if swapping the XB7 doesn't resolve the issue? I already did that in the past when I was having upload issues, and that did absolutely nothing. After that, it was suggested that a tech common, which also accomplished nothing. If swapping the device doesn't work, are you going to suggest that a tech come out again? Because I can almost guarantee that having a tech come out won't solve this problem.