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prabin
1st Topic

3 Messages

Monday, October 30th, 2023 2:45 PM

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5ghz wifi doesn't connect with any of my devices.

I am using Xfinity gateway device i guess .. its XB7, I splited the wifi into 2.4Ghz and 5 Ghz. When I tried to connect with 5GHz wifi none of my device can connect with that, even with correct password. Besides that .. sometimes .. my wifi is shown as 6 and sometimes nothing. is that normal ? 

Question

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Updated 

1 year ago

380

1

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XfinityAngie

Official Employee

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1.8K Messages

2 years ago

@prabin, Thank you for reaching out to Xfinity Support. A lot of times these settings are managed automatically to help optimize your home network. Let us know if you are still having issues, so we can help. 

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prabin

3 Messages

The problem still exists, I reported it and got the router changed. the Wi-Fi 5Ghz worked for a few days (less than a week) and I am having the same problem again.
It will be better to notify users before overwriting users' settings automatically remotely. I was checking the logs to the router, and I found multiple error messages and commands were pushed to the modem. I guess that messed things. 

internet speed also dropped significantly, and with 2ghz wifi, when I try cast my phone on TV, there is huge lag that is one of the reason I was splitting into 2 bands. 
let me know if there is any ways I control my settings and not make it automatic. 

1 year ago

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