1 Message
5ghz and hardwire stopped working
My internet went down completely, rebooted gateway, the only think that came back is 2.4ghz WiFi. 5ghz WiFi and all hardwired devices still no connection. How can I fix ??
1 Message
My internet went down completely, rebooted gateway, the only think that came back is 2.4ghz WiFi. 5ghz WiFi and all hardwired devices still no connection. How can I fix ??
XfinityShawn
Official Employee
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1.3K Messages
5 days ago
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EG
Expert
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109.5K Messages
5 days ago
Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 25-30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch. Still no joy ? It may be malfunctioning. Try getting it swapped out for another one and see.
Good luck !
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