Visitor
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3 Messages
5G Internet isn't working on my Motorola AC1900 modem/router
5G Internet stopped working Friday April 7. I resent the modem signal and turned off and on. Started to work the night of 7th and next morning on the 8th only the 2.4ghz was working again. Here is the event log
| Tue Mar 29 08:12:46 2022 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; |
| Tue Mar 29 08:12:53 2022 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; |
| Tue Mar 29 08:15:18 2022 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing; |
| Tue Mar 29 08:15:18 2022 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; |
| Tue Mar 29 08:16:05 2022 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; |
| Tue Mar 29 08:16:05 2022 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; |
| Tue Mar 29 08:16:10 2022 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; |
| Tue Mar 29 08:16:11 2022 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing; |
| Tue Mar 29 08:17:00 2022 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; |
| Tue Mar 29 08:13:40 2022 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out; |
| Tue Mar 29 08:22:48 2022 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing; |
| Tue Mar 29 08:22:51 2022 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing; |
| Tue Mar 29 08:22:52 2022 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing; |
| Tue Mar 29 08:23:19 2022 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing; |
| Tue Mar 29 08:23:34 2022 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out; |
| Fri Apr 08 21:54:56 2022 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out; |
| Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
user_564e96
Visitor
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3 Messages
3 years ago
Had date wrong, it was Friday April 8th
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EG
Expert
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110K Messages
3 years ago
Please redact all of the CM MAC and the CMTS MAC addresses in your error log entries for your privacy. They are considered to be personal information. Personally identifiable information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publically. It flagged your post as "Private".
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