New Poster
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2 Messages
5g internet connection
we had a 5G Internet connection for my son to use on his gaming system and now the 5G is not popping up for him to connect. How do I get that back on for him to be able to use the Internet?
New Poster
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2 Messages
we had a 5G Internet connection for my son to use on his gaming system and now the 5G is not popping up for him to connect. How do I get that back on for him to be able to use the Internet?
CC_Tony
Retired Employee
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1.4K Messages
4 months ago
Hello, @Mlr2020! Were you able to find a solution to the missing 5 GHz band? If not, can you try going into the Xfinity app and checking on your WiFi name and network? Often, the 2.4 GHz and 5 GHz bands are combined. Here is a useful article on how to access and change those settings: https://www.xfinity.com/support/articles/view-change-wifi-password.
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