Visitor
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6 Messages
500 mbps plan but only getting <20 mbps
Hi - I’m on 500 mbps plan. I only get <20 mbps download speed regardless if I’m using wifi or hardwired directly to the modem. Please help!
Visitor
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6 Messages
Hi - I’m on 500 mbps plan. I only get <20 mbps download speed regardless if I’m using wifi or hardwired directly to the modem. Please help!
XfinityRoberto
Official Employee
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2.1K Messages
8 hours ago
Hi there and welcome to Comcast @user_bf0dcd. Thank you so much for reaching out to us regarding your concerns of your Internet speeds. You are in the right place and we are happy to assist you today. Are you using our Xfinity Gateway or are you using your own modem?
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