Visitor
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1 Message
5 yr price lock
Long time Xfinity customers. Tried to change internet service from 500 mbps to 300 mbps at $70/month for 5 yrs online in our account. yrs. Transaction would not go through. Keep getting calls from an unknown number saying g I have to call to complete transaction. price lock online
EG
Expert
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119.8K Messages
25 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.6K Messages
21 minutes ago
Hello, @user_hagxby we can see if it's available on our end. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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