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natekelb
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Wednesday, July 8th, 2026 10:27 PM

5 G connection

I recently got a new gateway router.  I was having trouble with my computer randomly disconnecting.  I split the signals and now I have a stable 2.4 connection but none of my will connect to the the 5 G connection.  I have tried to change the WPA settings, but that hasn't worked either.  I haven't had this problem previously.  Any help?  

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7 days ago

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XfinityJeffB

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479 Messages

7 days ago

 

Hello natekelb, thank you for taking the time to post here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to assist you. Are you following the steps in the Xfinity app? What other troubleshooting steps have you taken?

 

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