Visitor
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2 Messages
4th time this week, internet is out
This is the 4th time this week that the internet is shutdown due to upgrades. When I reached out yesterday for the 3rd time all the support chat could say was sorry and they’ll notify me when it’s fixed, and they didn’t even notify me. Myself and my partner work from home, 4 days now we’ve had to call in and explain the situation and now we aren’t getting paid for a total of 5 hours each. Xfinity your customer service is terrible, I have to threaten to cancel to reach an actual human agent but next time it won’t be a threat. You’re playing with peoples jobs while we pay you and you don’t have the decency to notify that an upgrade is going on in the area so your customers can prepare ahead of time, instead we just get a half apology. This is completely unacceptable and I can’t wait til I leave this area and move to a new provider that actually cares about their customers, I’ll pay extra not to deal with this.
ps. Don’t try to use tags when posting, Xfinity decides there’s an error and erases your post.
EG
Expert
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114.1K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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