Skip to main content

    Support

    Offers

H
Hulkerz
1st Topic
1st Reply

Visitor

 • 

4 Messages

Thursday, June 5th, 2025 2:50 AM

4000+ download speed but only 5 upload speed.

Hi, i have xfinity gigabit x2 and my modem XFi xb8-T is on bridge mode to my ER707-M2 router. I ran several speedtests but i'm only getting less than 10 Upload speed.


[Edit image: "Removed IP"

Question

 • 

Updated 

13 days ago

 • Edited

22

1

0

Hulkerz

Visitor

 • 

4 Messages

15 days ago

I checked my Xfinity modem network status and noticed this and i don't know if its related. But i think my OFDMA upstream is not transmitting (symbol rate 0). Maybe Xfinity can help to re-provision my modem or escalate for an RF signal check on the upstream path?

(edited)

1

0

XfinityAmandaB

Official Employee

 • 

2.3K Messages

 

Hulkerz thank you so much for your post on your speed concerns. 4600Mbps is amazing, but to my knowledge, the max you would be able to receive outside of Gigx10 customers would be 2100Mbps. I would recommend using the Speed test options in your Xfinity app to get a better Idea of what speeds you are getting vs. what speeds you should have. Also there is a troubleshooting option in the Xfinity app that would be able to detect any signal issues and help resolve them for you. If not, the Xfinity assistant also helps with setting up a tech appointment if needed. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

13 days ago

0

forum icon

New to the Community?

Start Here