Visitor
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1 Message
4 months of unstable connections - streaming/gaming/voice calls unusable
ive had 4 months of random outages and drops when doing anything that requires streaming is unusable during this time.
Ive checkt the wire goes straight to the wall and many restarts. Speed test dont detect the unstable connection as they average over it, i got one test during a blip but it essentially waited until it was over. Did a blufferbloat test and looked at the downsstream SNR looked fine so I don't think its a router issue. It looks like line trouble as every legacy downstream channel was showing millions of uncorrectable codewords. And 4 of 5 upstream channels were showing they weren't locked. I went through the call chat but they were very unhelpful and promised a call back with escalation, but never did despite it now being past the timeframe they gave for one.
XfinitySean
Official Employee
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792 Messages
2 hours ago
Hi user_yx7ew8, thanks for reaching out here on the forums! Four months is quite a while to deal with intermittent issues, so I'm sorry that you haven't found a fix yet. We also greatly appreciate that you've already taken those troubleshooting steps to try to narrow down the problem! At this point, it definitely sounds as though there may be an underlying issue on our end. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a closer look!
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