Visitor
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1 Message
4 Days Without Service – Neighborhood Outage – Requesting Line Technician (OSP)
I have been without internet for 4 days now. My Comcast modem is stuck with a blinking 'Online' light and cannot connect to the network.
My neighbors on the same street are also reporting a total loss of service, while neighbors on other providers (Verizon) are fine. This suggests the issue is with the Comcast equipment in our street—likely caused by the recent extreme cold and snow.
Since this is a neighborhood-wide physical issue, I need a moderator to help me escalate this to the Outside Plant/Line Technician team. I am ready to DM my account details so we can get a truck out to inspect the neighborhood hardware.
EG
Expert
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116.2K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.5K Messages
2 hours ago
Thank you for reaching out to our team. I will be happy to look into any service issues there from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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