Visitor
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1 Message
4 day outage
I have had an outage for 4 days now with no updates from Xfinity. The severe weather was on 9/3/26. It has been sunny and 80 degrees from 9/4/26 until today 9/6/26. Why can't anyone tell us what is happening and why after 4 days we still have no service?
XfinityAmira
Official Employee
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5K Messages
2 hours ago
Hi user_7333xo! Thanks for taking the time to reach out on our Xfinity Forum. I am sorry to hear that you have been without service for 4 days. My team would be more than happy to see if the work is still ongoing in your area. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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