New Poster
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8 Messages
3rd Time Xfinity has blocked my work website
I’m beyond words right now. I this is the 3rd time in 6 months that my work website has been blocked. On the first occasion they blocked it, it took them 9 days to correct it and the Iast time it took them 7 days. I’m not going to continue to fight them and I’m going to cancel my service. This has been absolutely nothing but a headache and for what I pay I should not have to continue wasting my time calling in multiple times and spending hour after hour on the phone repeating my story from one person to the next. I was on the phone a total of 13 hours on the last occasion they blocked my work website. I’ve not heard of any other service providers doing this. So google bye
Responses
flatlander3
Regular Contributor
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176 Messages
2 m ago
If you disable the net nanny (disable advanced security), can you get to it? DNSBL lists can be a bummer, and less than useful.
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
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ComcastDena
Official Employee
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94 Messages
2 m ago
Thank you for reaching out about your experience and what is going on with your website. I know I would be frustrated if the same happened to me. I would like to look into this further with you. To assist, please send me a private message and include your full name and service address, so I can assist you. Send me a private message by clicking my profile name (ComcastDena), then click "Send a message". Thank you for your continued patience, and I hope to hear from you soon!
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jav6joev
Bronze Problem Solver
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2.1K Messages
2 m ago
Did you demand and get ticket numbers from previous occasions that you can refer agents back to for resolution?
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