3d printer needs 2.4 and can’t connect

Hi there, @user_piha8v! We have you covered! I have a lot of devices that need the 2.4 GHz network only. The steps at this link get them working without issue in my home, https://www.xfinity.com/support/articles/issues-connecting-devices-wifi-network. I have only ever needed the first set of steps:

1. On a device connected to your gateway, open a browser and go to http://10.0.0.1.
2. Log in to the Admin Tool.
3. Select Connection, then Wi-Fi.
4. Click Edit next to 5 GHz.
5. Select Disable and click Save Settings.
6. Connect your smart device using its app (or though the printer interface).
7. Go back and re-enable the 5 GHz band.

Please let me know if you are able to get the printer connected or have further questions along the way. We want this working for you! 

... 2. Log in to the Admin Tool. ...

If you can't access the Admin Tool at 10.0.0.1, see https://www.xfinity.com/support/articles/admin-tool-access 

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