1 Message
35 mbps download speed despite being on 300 mbps plan
Hi,
First time xfinity customer here - I'm getting 35 mbps download speed despite being on 300 mbps plan.
I use a compatible router: ARRIS SURFboard SBG8300 and there's nothing blocking the router.
What would be the next best steps here to optimize? Thank you.
XfinityDena
Official Employee
•
2.5K Messages
4 months ago
Thank you for reaching out about your service issue @user_sb5j4x I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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