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user_v2620l
1st Topic

2 Messages

Tuesday, November 21st, 2023 8:07 PM

Closed

2nd public ip address

Is there a way to get a second Public Ip address for my residential account? I currently am setting up a pair of palo alto 220 firewalls that will have my primary connection on it and I intend to set up a fortigate firewall for my high bandwidth needs adjacent to the palo alto pair. Ideally I would want each of them to have a public ip address so I can continue to have both on the edge of my network. Is this possible?

Question

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Updated 

1 year ago

87

2

0

EG

Expert

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110.3K Messages

1 year ago

They are phasing this feature out so it may no longer be available, but I'm going to escalate this to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers in some market areas even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

(edited)

0

XfinityOrlandoM

Official Employee

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2K Messages

1 year ago

@user_v2620I

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

- An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

2

0

user_v2620l

2 Messages

I tried to do as you said and was told by support that if I continued to use that line I would be in violation of the terms of service. Then I was told that the I cannot be helped because it is not linked to this post. Can you assist further with this? Maybe we can open a new ticket. 

1 year ago

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Good evening @user_v2620l, the second IP address is not available and/or supported in all markets any longer, but we can definitely look into yours and see if it's something available for you to add.

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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1 year ago

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