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user_2decfc
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8 Messages

Tuesday, March 8th, 2022 12:33 AM

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2nd modem with Access Denied to homedepot.com and many many important site. This happens for all devices on network, all browsers

2nd modem with Access Denied to homedepot.com and many many important site.  This happens for all devices on network, all browsers

Question

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Updated 

3 years ago

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3

0

CCGina

Official Employee

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800 Messages

3 years ago

Hi there, @user_2decfc. Yikes, I'm on Home Depot daydreaming about patio furniture a lot. I'd be really sad if I wasn't able to access the site! 

 

Your concern sounds a bit like this forum post; do you get a reference number or any other information with the "Access Denied" message? 

7

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BruceW

Gold Problem Solver

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26.3K Messages

3 years ago

"Access Denied / You don't have permission" messages are issued by the destination site, not by Comcast. It's likely the site is blocking your public Comcast IP. You can look up your IP at https://www.google.com/search?q=my+IP You'll probably need to ask the sites' admins for help with this.

1

user_2decfc

Visitor

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8 Messages

@BruceW​ right, when off my Comcast network, everything works. so its not my local IP is the Comcast IP/Gateway.  Same with my mobile devices.  If I am on my Comcast Network, I get access denied. if I turn off Wifi, I am able to access the same site.  

So it's not my device(s).

3 years ago

0

Hemingray42

Contributor

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76 Messages

3 years ago

I would run a malware scan on ALL of your devices. What you're seeing is Akamai's firewall blocking your Xfinity IP. That usually only happens if you have botnet or other malicious activity happening on a device that is likely impacting a site that goes through them. 

EDIT: Found a useful link that details how this could have happened: https://community.akamai.com/customers/s/article/Why-is-Akamai-blocking-me?language=en_US

(edited)

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Hemingray42

Contributor

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76 Messages

@confuzzeled this is an Akamai error code. Read the link I shared in my post for more information.

(edited)

3 years ago

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user_2decfc

Visitor

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8 Messages

@Hemingray42​ all my devices are clean. FYI.  again. Comcast replace my router and for 5 days I didn't have any issues. then it came again.  

3 years ago

0

Hemingray42

Contributor

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76 Messages

@user_2decfc​ Something on your network is 100% causing this issue. Akamai doesn't just block IP addresses for no reason. This is not a Comcast issue. 

3 years ago

0

user_d7ce61

Visitor

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4 Messages

I have the same issue after installing new modem.

Comcast is giving out blacklisted ip addresses.

Only way around it is to get a new modem so they will assign you a new ip address or use a vpn

3 years ago

0

Hemingray42

Contributor

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76 Messages

@user_d7ce61​ They get unblocked after a short bit unless there is a repeat issue triggering their security. Use the reputation check tool on Akamai. You can also reach out to Akamai to have them delist your IP address. 

3 years ago

0

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