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user_2decfc
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8 Messages

Tuesday, March 8th, 2022 12:33 AM

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2nd modem with Access Denied to homedepot.com and many many important site. This happens for all devices on network, all browsers

2nd modem with Access Denied to homedepot.com and many many important site.  This happens for all devices on network, all browsers

Question

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Updated 

3 years ago

1.4K

3

0

CCGina

Official Employee

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800 Messages

3 years ago

Hi there, @user_2decfc. Yikes, I'm on Home Depot daydreaming about patio furniture a lot. I'd be really sad if I wasn't able to access the site! 

 

Your concern sounds a bit like this forum post; do you get a reference number or any other information with the "Access Denied" message? 

7

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user_2decfc

Visitor

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8 Messages

@XfinityGina​ 

Access Denied

You don't have permission to access "http://www.americanexpress.com/" on this server.

Reference #18.bef454b8.1646924736.eea548e


Access Denied

You don't have permission to access "http://www.costco.com/" on this server.

Reference #18.467c1ab8.1646924767.11158482




Access Denied

You don't have permission to access "http://www.aa.com/homePage.do" on this server.

Reference #18.def454b8.1646924890.8048bfd


Access Denied

You don't have permission to access "http://www.tiktok.com/" on this server.

Reference #18.14f454b8.1646924940.122bf517

Just a few. 

Got many others if needed.

Please assist as best as you can.

We have a tech for Saturday. 
Last time Changing the Router fixed the issue. 

 

3 years ago

0

CCValerie

Official Employee

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974 Messages

Thank you for providing those details, @user_2decfc. Are you signed into a VPN when you receive these errors? Are there any sites you've had success in accessing?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_2decfc

Visitor

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8 Messages

No VPN. This happens on all devices. some sites I can access, but the important  ones I am not able to. 

3 years ago

0

XfinityAmira

Official Employee

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4.1K Messages

Ok thanks for verifying that information for us! For troubleshooting purposes, can you please provide us with a few more websites you're experiencing this issue on? Also for troubleshooting purposes, have you attempted to perform a manual reboot on your modem to see if that helps correct this issue? Unplug the power cable from the back of the modem, wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for the modem to reboot. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_2decfc

Visitor

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8 Messages

I have done that. Same issue.

I have done IP/release and renew. same results. 

3 years ago

0

BruceW

Gold Problem Solver

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26.3K Messages

3 years ago

"Access Denied / You don't have permission" messages are issued by the destination site, not by Comcast. It's likely the site is blocking your public Comcast IP. You can look up your IP at https://www.google.com/search?q=my+IP You'll probably need to ask the sites' admins for help with this.

1

user_2decfc

Visitor

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8 Messages

@BruceW​ right, when off my Comcast network, everything works. so its not my local IP is the Comcast IP/Gateway.  Same with my mobile devices.  If I am on my Comcast Network, I get access denied. if I turn off Wifi, I am able to access the same site.  

So it's not my device(s).

3 years ago

0

Hemingray42

Contributor

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76 Messages

3 years ago

I would run a malware scan on ALL of your devices. What you're seeing is Akamai's firewall blocking your Xfinity IP. That usually only happens if you have botnet or other malicious activity happening on a device that is likely impacting a site that goes through them. 

EDIT: Found a useful link that details how this could have happened: https://community.akamai.com/customers/s/article/Why-is-Akamai-blocking-me?language=en_US

(edited)

5

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Hemingray42

Contributor

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76 Messages

@confuzzeled this is an Akamai error code. Read the link I shared in my post for more information.

(edited)

3 years ago

0

user_2decfc

Visitor

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8 Messages

@Hemingray42​ all my devices are clean. FYI.  again. Comcast replace my router and for 5 days I didn't have any issues. then it came again.  

3 years ago

0

Hemingray42

Contributor

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76 Messages

@user_2decfc​ Something on your network is 100% causing this issue. Akamai doesn't just block IP addresses for no reason. This is not a Comcast issue. 

3 years ago

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user_d7ce61

Visitor

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4 Messages

I have the same issue after installing new modem.

Comcast is giving out blacklisted ip addresses.

Only way around it is to get a new modem so they will assign you a new ip address or use a vpn

3 years ago

0

Hemingray42

Contributor

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76 Messages

@user_d7ce61​ They get unblocked after a short bit unless there is a repeat issue triggering their security. Use the reputation check tool on Akamai. You can also reach out to Akamai to have them delist your IP address. 

3 years ago

0

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