tim496's profile

Frequent Visitor

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7 Messages

Fri, Dec 18, 2020 6:00 PM

2nd IP Address

I have recently purchased a new cable modem. It has 2 ethernet ports. Howeever only one is active. I have seen posts in the forum discussing this, and am curoious if the 2nd IP address is still available?

 

Thanks....tim496

Responses

EG

Expert

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87.2K Messages

6 m ago

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

tim496

Frequent Visitor

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7 Messages

6 m ago

Thank you for forwarding!

EG

Expert

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87.2K Messages

6 m ago

Quite welcome !

tim496

Frequent Visitor

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7 Messages

6 m ago

Does anyone have any info on the question of the 2nd IP address? I haven’t heard from anyone regarding the issue. Thanks.
EG

Expert

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87.2K Messages

6 m ago

I am going to try re-escalating this. We've been told by the powers that be that they are currently shorthanded due to the holidays.

tim496

Frequent Visitor

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7 Messages

6 m ago

Ok, thanks!
EG

Expert

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87.2K Messages

6 m ago

Quite welcome ! It's all that I can do...

Official Employee

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375 Messages

5 m ago

Thanks for taking the time to reach out to us through our residential forums regarding your IP address for the 2nd port on your modem. I very much appreciate your patience and greatly apologize for the delay in our response.I would love to assist you. Can you please reach out through private message with your first and last name, name on the account if different and the service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/35znLrh

DS38

Frequent Visitor

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11 Messages

5 m ago

So....was the request completed to your satisfaction? I have the same issue where I have two ports and only one is working on SB8200. Please advise on how to resolve the request. 

tim496

Frequent Visitor

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7 Messages

5 m ago

Not yet. I did receive a reply from one of the Xfinity employees who asked for my name and address. I provided that on Wednesday, but haven’t heard back yet.
tim496

Frequent Visitor

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7 Messages

5 m ago

Still no reply even after another request. I am beginning to think these are just automated electronic responses with nobody behind them working on the issue.
DS38

Frequent Visitor

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11 Messages

5 m ago

There are messages about people beings able to get it. Also, I had a tech come out to check my line and he claims that both ports should work. Wondering if I should just walk over to the Comcast store....
tim496

Frequent Visitor

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7 Messages

5 m ago

Is there anyone out there who has a modem with two Ethernet 

ports and getting connectivity from both of them at the same time?

EG

Expert

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87.2K Messages

5 m ago

@tim496 

 

I can assure you that the Comcast employee that responded here in your thread is NOT a bot..

 

We have been told by the Comcast powers that be that they are currently shorthanded due to this time of the year, COVID, and a glitch with their system.

 

I and going to try re-ecalating this.

 

 

 

EG

Expert

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87.2K Messages

5 m ago


@DS38 wrote:
Also, I had a tech come out to check my line and he claims that both ports should work. .

That person was wrong !

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