2nd IP Address

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

Thank you for forwarding!

Quite welcome !

I am going to try re-escalating this. We've been told by the powers that be that they are currently shorthanded due to the holidays.

Quite welcome ! It's all that I can do...

Thanks for taking the time to reach out to us through our residential forums regarding your IP address for the 2nd port on your modem. I very much appreciate your patience and greatly apologize for the delay in our response.I would love to assist you. Can you please reach out through private message with your first and last name, name on the account if different and the service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/35znLrh

So....was the request completed to your satisfaction? I have the same issue where I have two ports and only one is working on SB8200. Please advise on how to resolve the request. 

Is there anyone out there who has a modem with two Ethernet 

ports and getting connectivity from both of them at the same time?

@tim496 

I can assure you that the Comcast employee that responded here in your thread is NOT a bot..

We have been told by the Comcast powers that be that they are currently shorthanded due to this time of the year, COVID, and a glitch with their system.

I and going to try re-ecalating this.

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@DS38 wrote:
Also, I had a tech come out to check my line and he claims that both ports should work. .

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That person was wrong !