New Poster
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1 Message
2nd IP Address for Modem
Hi,
I have read that there is potential to enable a secondary IP address via xfinity. I have tried to work with the technical support team via phone and they do not seem to know what I am referring to and just state that the IP address is dynamic.
I have checked the rate card and I do not see the 2nd IP address listed as an option but read that it still might be avalible to non business accounts. How can I check this?
Responses
EG
Expert
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86.7K Messages
8 m ago
They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !
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ComcastAmira
Official Employee
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2.3K Messages
8 m ago
Hello @andymoog, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer with us. I would be more than happy to double-check to see if a second IP address is available in your area.
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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