Frequent Visitor
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18 Messages
2gig upgrade
Hi, I upgraded to 2Gig Internet plan recently. However, the speed test results seem to indicate I still have the previous speed tier (1.2Gig down and 40Mb up). Was my service provisioned properly? I'm using UniFi UCI as the cable modem and UniFi UDM Pro as the router. Thank you!
user_xx19j3
Frequent Visitor
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18 Messages
16 hours ago
I did also send a direct message.
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EG
Expert
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116.1K Messages
7 hours ago
@user_xx19j3
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
(edited)
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