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user_69s2l4
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2 Messages

Thursday, March 12th, 2026 11:50 PM

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2Gbps Plan Speed Problem

I'm having issue with limited download and upload speeds (same as previous when 1Gbps plan) after upgrading to the 2Gbps service. How to send a DM to customer support? 

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6 hours ago

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XfinityAbby

Official Employee

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711 Messages

23 hours ago

Hello @user_69s2l4 Thank you for reaching out on our forum! I would love to review your account with you. Have you attempted any troubleshooting steps for your speeds? Are they constantly low? 

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user_69s2l4

Visitor

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2 Messages

I have since had this issue resolved via an account change by an Xfinity tech to add my new modem to the billing system. Thank you.

23 hours ago

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XfinityAbby

Official Employee

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711 Messages

Perfect! I am glad to hear that this was resolved @user_69s2l4. I hope you have a great weekend! 

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23 hours ago

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EG

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116.7K Messages

6 hours ago

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