Visitor
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1 Message
2Gb Internet tier - DL speed capped at 40Mbps
Within the last few days, I have noticed that my download speed has been severly diminished, peaking at only 40mbps.
I am on the 2gbps plan and until a few days ago, would routinely get download speeds in the 700-800 Mbps range.
When I went to my account and clicked on manage your plan, I noticed that it says I'm on Internet 100, with download speeds up to 2000Mbps.
Is there anyway I can get my full speed back? I signed up for 2gbps last year during the 5 year, price gaurentee promotion.
XfinityLinda
Official Employee
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2.9K Messages
2 hours ago
Oh, no! Sorry to hear about the trouble with your speeds, @user_dy319b. We'll gladly review your account, and see what's happening with your service. Please send us a Direct Message with your name and complete service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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