1 Message
2.5gbs port not working after planned maintenance
Ethernet port 4 on my XB8 router stopped working this morning. There was planned maintenance in my area overnight and I think maybe during/after they pushed a config file that messed up. I got a new XB8 router and set it up and the exact same port was not working. This made me think it might be the device or cable, but I tried 3 different cables, 2 different ethernet cards, and using my tv, but still no connection. On my desktop it fails to identify the network when connected to that port. I factory reset them both and the port is still not working. Is it possible that a higher level tech can push something to it, or just help in general? I called and they couldn't help me other than offer to send another.
XfinityShawn
Official Employee
•
1.5K Messages
1 month ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
EG
Expert
•
110.4K Messages
1 month ago
@user_v0fsbe @XfinityShawn
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0