natasharp's profile

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Wed, Oct 21, 2020 12:00 AM

2.4ghz devices using gateway

How have people been able to connect 2.4ghz devices using gateway?

I'm having a lot of problems with my smart plugs. 

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EG

Expert

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87.2K Messages

8 m ago

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi


Associate the devices with the 2.4 band's SSID (broadcast name) and password.

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