Visitor
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6 Messages
2.4ghz devices (Air cleaner)
I have a Winix C909 air cleaner that only uses 2.4ghz wifi band. How do I connect to my xfinity router? It always fails and says network not found?
Thanks in advance!
Visitor
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6 Messages
I have a Winix C909 air cleaner that only uses 2.4ghz wifi band. How do I connect to my xfinity router? It always fails and says network not found?
Thanks in advance!
EG
Expert
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110.4K Messages
5 months ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section for assistance.
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XfinityDena
Official Employee
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3.2K Messages
5 months ago
Thank you for reaching out @garyna Have you visited the link: https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi to see how to separate your "Wireless frequency bands" options and enable both 2.4 GHz and 5 GHz bands.
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