Visitor
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3 Messages
2.4gh not transmitting on XB8 Need Help
I'm a pretty new customer to Xfinity (since March), and until this week I've not had issues. Nearly all of my devices have disconnected one by one from my XB8 starting earlier this week. This includes my security cameras, my garage door opener, my printer, my robot vac - everything that uses a 2.4gh band. Here's what I have done based on what I've found on this forum and on Reddit:
1. Reset the XB8
2. Tried to rejoin the network (combined, not split) on devices. The error I get is that it doesn't recognize the password.
3. Rest the password on XB8 with the cobmined not split network. Reset the XB8. Still no luck
4. Split to separate bands and create new log in and password for each band. Reset the XB8. 5gh works fine. 2.4gh - still same error - won't recognize the password
I don't know what to do next. When I go through the assistant, it says nothing is wrong, so I cannot get to an agent. I'm beyond frustrated and no one seems to have a solution. I'm not sure how this is considered providing a service I'm paying top dollar for. HELP!
XfinitySeth
Official Employee
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437 Messages
1 month ago
Good day zoomdogknits! I appreciate you taking the time to provide such great detail on the issues you've been experiencing with the 2.4ghz network in your home, and you're in the best place for help! I know how crucial it is for that network to be live when certain devices like cameras, printers, among others rely on it, so I'd like to take a deeper look into the bands for you and even help reset them if needed 👍
To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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EG
Expert
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112.8K Messages
30 days ago
@zoomdogknits @XfinitySeth
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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